PTS Logo simplifying IT

Forget about your network and focus on your business!

IT Support and IT Management from Professional Telecommunications Services, Incorporated is the solution you've been looking for, with flat-rate services that mean predictable budgeting for your business in the Tri-State. Economical computer network maintenance and managed services for businesses in Cincinnati, Dayton, Columbus, Ohio; Northern Kentucky, Lexington, Louisville, Kentucky; Southeastern Indiana we can help establish goals that focus on how improved IT services delivery can result in better business value.

Benefits

  • Accessible & Responsive Support for your employees enhances productivity
  • Stand behind the technology services our consultants recommend – by guaranteeing them our 100%
  • Reduce costs through a proactive support model
  • Stabilize and secure your environment
  • Guaranteed Service Levels ensure you have support when you need it
  • Ongoing business reviews ensure we are providing the support you need

Features

  • US-Based  Help Desk & Network Operations Center
  • 365, 24x7 monitoring and support
  • Patch assessment, vulnerability scanning, and security reporting
  • Proactive management to handle day-to-day maintenance tasks

Our Comprehensive Support Services Include

PTS Managed Services Include

  • 24/7 Network Security Monitoring and reporting.
  • Microsoft Office 365 administration and management.
  • Anti-Virus Software licensing and Management.
  • Hardware upkeep and inventory management.
  • Onsite desktop and network support.
  • Remote Desktop support and licensing.
  • Active Directory Management and maintenance.
  • Policy reviews and support.
  • Onboarding and offboarding of staff members.
  • Vendor management for telco and internet needs.
  • Account Manager dedicated to your needs.
  • Cloud Backup 1TB
  • **4 Hour Service Level Agreement**

No Hassles. No Surprises.

We GUARANTEE to support you fast and right the first time, that you will be completely satisfied with our level of service, responsiveness and pro-active measures. We will provide you with support plan options for a period of no less than 5 years from the date of delivery for new equipment and service implementations never leaving you out in the cold.