Information Sheets
Contact Center for Healthcare
- Contact Center and Allscripts
- Contact Center and eClinicalWorkAuto Dealer
- Contact Center and EHR Integration
- Contact Center and Epic EHR
- Contact Center and NextGen EHR
- Modern communications Guide for Healthcare
Industry Cases
- Financial Services Checklist
- Logistics Industry Use Cases
- Manufacturing Use Cases
- Unified Communications + Reynolds And Reynolds Integration
Microsoft
- Microsfot 365 Services
- Microsoft 365 Apps
- Microsoft 365 Office 365 Enterprise
- Microsoft 365 User Sub Suite SM Med Businesses
SMS and Company Messaging
Unified Communications for Education
- Enchacing Teacher, Student and Parent Experiences K-12 Education Checklis
- Unite Cloud Communications Education Solutions
Yealink Telephones and Headsets
Contact Center Unified Communications
- AI Agent Assist Best Praactices
- AI Agent Assist Customer FAQs
- AI Agent Assist Datasheet
- AI Powered Communications
- AI Sentiment Analysis Suggested Keywords
- AI Supervisor Assist
- AI Supervisor Assist Customer FAQs
- Contact Center AI Agent Evaluator
- Contact Center Comprehensive Feature List
- Contact Center Elite Omnichannel Contact Center Solution Brochure
- Embedded Contact Center in Microsoft Teams.
- Envision Analytics for Contact Center
- Teams Integration with Contact Center FAQs.
- Teams Mix & Match Plans
- Unite and Contact Center for Teams Advanced Customer FAQs
- Unite Cloud Communications Education Solutions
- Unite Contact Center Archiving for Teams Advanced
Unite Unified Communications
- Answer Your Business Phone From Anywhere
- AnyMeeting Webinars Datasheet
- Archiving Compliance Module Datasheet
- Local Support Advantage
- Unified Communications Overview All In One Communications and Collaboration
- Unite and Contact Center for Teams Advanced Customer FAQs
- Unite Desktop and Mobile Application Get Started Guide
- Unite Plans
- Unite Product Brochure
- Unite Service Adoption Dashboard
- Unite Triple Shield Security
- Webfax
Training Resources
App and Product Videos
Elevate Desktop App
See how Elevate brings together voice, video, chat, file sharing, contact center, archiving in one seamless desktop experience.
Elevate Desktop App with Call Controller
Learn how the Elevate App enhances your desk phone calling experience.
Elevate Mobile App
Learn how the Elevate mobile app will keep you connected to your team and your customers anywhere, anytime.
Elevate + Contact Center
See how Elevate and Contact Center help users be more productive and create a better customer experience.
Elevate Control Panel
Elevate's web-based control panel lets you easily manage and deploy the Elevate solution through a 'single pane of glass'.
Elevate + Archiving
Elevate Archiving protects your organization by capturing, storing, and providing search across calls, chats, SMS and more.
Elevate Product Demos
Calling Setup
Learn how to set up calling for computer (softphone) or deskphone (call controller mode).
Presence
Learn how to check a user’s availability.
Placing and Receiving Calls
Learn how to place calls on the dial pad, through your contacts, from a chat, etc.
Active Call Actions
Learn how to use call features like “flip”, “park”, and “transfer” for effective call handling.
Chat
Learn how to chat 1:1 or in a group, set favorites, search chats, and text mobile numbers.
Voicemail and Call History
Learn where to access and manage voicemail, call history, and voicemail settings in the app.
Files
Learn how to securely access, save, share, and collaborate on files and folders using Files.
AI Call Recap
Learn how to set up and use AI Call Recap to automatically analyze recorded calls and deliver a complete post-call package - transcription, sentiment, topic breakdown, and summary.
Embedded Solutions for Microsoft Teams
These videos demonstrate the user experience for our embedded solutions for Microsoft Teams.
SMS
Leam how to send and receive text messages using the Elevate Teams Embedded App.
Presence
Learn how to check a user's availability in the Elevate tab within Teams.
Placing and Receiving Calls
Learn how to place calls from the Elevate tab within Teams.
Active Call Actions
Learn how to use call features like "flip", "park", and "transfer" for effective call handling within Teams.
Voicemail and Call History
Learn where to access and manage voicemail, call history, and voicemail settings in the Elevate Teams Embedded App.
Device Videos
Device setup videos for our top-selling Elevate devices.