Cloud-Based Phone System
Before phone systems and cloud services evolved, many companies would pay large expenses to have a business PBX phone system installed. Why? Because a PBX phone system was the only way to get the phone features that sophisticated businesses needed, and frankly there were no other options but pay the price. Additionally, these businesses were forced to buy the expensive and bulky hardware, then pay for someone to install and maintain it. As technology evolved, so did PBX phone systems. Now, businesses can receive all the benefits from a PBX phone system without having to pay the large upfront expenses to have the system installed and maintained.
With NEC UNIVERGE BLUE® CONNECT, you get a full-feature phone system combined that comes with high-definition (HD) audio and other features such as call park, call forwarding, 3-way calling, and a conference bridge. All you need to do is buy the pre-configured phones, connect them to the internet and download the apps. No special set up or technician is required, and NO large installation expenses.
What Is a PBX?
Private Branch Exchange (PBX) is a private system within a company that allows a business to manage multiple phone line extensions and calls within the company and outside of the company. Traditional PBX hardware technology, that makes call management possible, is generally stored physically on-premises within the company. Each phone extension connects by wire to the PBX terminal through a plug in the wall.
When you switch to UNIVERGE BLUE® CONNECT, there is no time consuming or expensive phone service installation process. Our expert UNIVERGE BLUE onboarding team will guide you through the seamless setup process. We will send you devices that are plug and play and delivered pre-configured, and once plugged into your internet connection, will be ready to use along with all the advanced call features. There is no special set up or technician required which eliminates work for IT teams and allows more time to focus on your core business!
Enterprise-Grade Phone Systems
UNIVERGE BLUE® CONNECT allows your company to plug into our PBX equipment via the cloud, saving you money and data space while providing your company with over 100 advanced call features that give small-to-medium businesses (SMB) the same phone system features of a large enterprise. UNIVERGE BLUE CONNECT includes features such as voicemail to email files and transcriptions, call hold & park, call transfer, and call recording. All these advanced features can be managed from a single- web based portal.
Quality and Reliable Calls
With UNIVERGE BLUE®, you will never have to sacrifice quality for cost. NEC has programs and processes in place to help assure high-quality calling, including customer site pre-qualification and around the clock monitoring and customer support.
When unforeseen emergencies strike (power outage, severe weather, theft, etc.) you and your business, UNIVERGE BLUE® CONNECT can help your business and employees maintain continuity by allowing employees to forward calls to their mobile devices or to an off-site location. This gives you access to your business phone number that everyone knows to reach you on, anywhere at any time. The key to surviving downtime is to maintain a working communications system and regular operations. If your phones are up, you can still contact customers and preserve vital relationships while your business works towards getting back up and running.
The best part, after the savings and added functionality, is the easy installation.
Phone Cost Savings
Lower your operating expenses by eliminating the need for expensive equipment and the technical experts needed to install, maintain and repair it. Get feature-rich phone service for a low monthly cost.
Spam Caller Protection is a free service for UNIVERGE BLUE® CONNECT customers. It detects calls from aggressive telemarketers and fraudsters and allows administrators to decide how to route these calls. Depending on your organization’s preferences, you can tag these calls in the Caller ID screen, send them to voicemail, or completely block them. This protection extends to every CONNECT device, including the CONNECT desktop and mobile applications.
UNIVERGE BLUE® CONNECT Desktop and Mobile Applications
Whether working from an office, a living room, or a coffee shop, the free UNIVERGE BLUE® CONNECT Desktop and Mobile Applications empower employees with the flexibility to communicate seamlessly in the way that works best for them, right from their desktop or mobile device.
The UNIVERGE BLUE® CONNECT Applications bring essential collaboration tools together, making efficient teamwork easier than ever before and achievable from any location. With Connect employees can access their company directory, send and receive chats, view conversation history, see a colleague’s presence, share screens, start video conferences, back up and share files, and place and receive calls using their business phone number – all from one single application.
Never Miss Important Calls
Extend your business phone number and extension to your mobile device, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device-seamlessly, without interruption. Find Me/Follow Me functionality will ring both of your devices at the same time, so you never miss important phone calls.
Securely Collaborate from Anywhere, Anytime
Chats and text messages are securely encrypted in transit and at rest and chat history automatically sync across CONNECT Desktop and Mobile applications so you can stay connected and continue conversations no matter your location or your device. Unlimited text messages can be sent to colleagues and customers across the United States, Canada, and Puerto Rico.
File Collaboration allows team members to view the most current versions of files and share them easily and securely. Admins maintain fill control over files, users, devices and sharing activities.
Utilize One-Click Video Conferencing and Screen Share. Clicking on the Meeting tab within the desktop app displays your UNIVERGE BLUE MEET login credentials as well as a one-click launch button. Simply click the launch button to start an instance of MEET video conference or screen share.
Connect with All of Your Contacts
Sync contacts on your mobile device from popular third-party platforms (Office 365®, G- Suite®, and more) to your CONNECT Mobile and Desktop Applications.
While on your CONNECT mobile or desktop application, click the name on your contact’s tile to find more info from the Active Directory such as extension number, job title, department, office location, and email address. However, if you aren't exactly whom to call, just use the intuitive search feature. Whether you search by name, department, or location, you will be able to find who you’re looking for – fast.
Communicate Your Way
Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a softphone from your PC or Mac®.
One Application for Collaboration
One place to see the availability of coworkers, place a phone call, send chats and text messages and launch a video conference.
Stay Connected On-the-Go
With the CONNECT desktop and mobile applications, you take your contacts, files and conversations with you – wherever you are.
Easily Manage Voicemails
Get all the most important options you regularly use at your desk right on your mobile device: playback, forwarding, deleting, and voicemail transcription.
Video Conferencing & Screen Sharing
With UNIVERGE BLUE® CONNECT, the days of having to be in the physical meeting location are over. Web video conferencing allows team members and customers to be apart of effective and actionable meetings, anywhere at any time. With our unified communications video conferencing service, you can host a video conference with screen sharing and have attendees join a custom URL via phone, mobile or desktop.
With screen sharing capabilities, video conferencing is taken one step further. Meeting attendees can share their screens during meetings both internally or externally in real time, improving collaboration and speed of decision making. Simply start the online screen share and display the content you’d like to share – it’s that easy. Desktop or screen sharing can be displayed on your computer, including PowerPoint, Excel, Word and web pages.
A browser-based app means no downloading, so meetings start super quick and get productive fast! Using the latest HTML5 and WebRTC technology in modern browsers, the need for plugins or installations is eliminated. Older browsers are also supported as viewers and can easily dial-in for the audio.
HD Video Conferencing
720p HD Video Conferencing for up to 4 participants with 4 video feeds. If your meeting has more attendees than that, they can easily take turns on video as needed. We also offer UNIVERGE BLUE® MEET PRO and PRO Plus that supports additional video feeds and participants. Layouts adjust automatically for optimal size and viewing experience. It’s almost like being in the same room.
Built-In Phone Conferencing
Your UNIVERGE BLUE® CONNECT account includes a conference call number and PIN codes, so participants have the option to join either by phone or computer and are not required to download a separate application.
As a meeting presenter, you can give attendees the ability to draw on your shared screen and engage with your content.
Meeting Transcripts and Insights
In addition to the video conferencing that comes with UNIVERGE BLUE® CONNECT, NEC also offers the UNIVERGE BLUE MEET Video Conferencing tool that offers additional functionality such as a “virtual assistant” which automatically transcribes and provides additional insights during meetings. When the virtual assistant is enabled, the meeting will automatically be transcribed, and actionable items are automatically identified and noted. Meeting hosts can export full transcriptions and meeting notes after the fact.
If you’re business requires a standalone video conferencing solution, learn more about UNIVERGE BLUE MEET.
Team Chat, Instant Messaging and Business SMS
Using the UNIVERGE BLUE® CONNECT Desktop and Mobile Apps, users can quickly chat with colleagues, making teamwork and communication stress-free and easier than ever. Chats and text messages are securely encrypted in transit and at rest and will automatically sync across UNIVERGE BLUE CONNECT Desktop and Mobile applications.
Team Chat Allows You To
- Send and receive messages and attachments with team members (individuals and groups)
- Pin favorite contacts to the top of your list
- Mobile chat and desktop chat messages are instantly synchronized
- View free/busy/away statuses of all your contacts
- Access to full contact chat history at anytime
- Quickly get answers to questions even if you’re on the phone with another
- Communicate more effectively with colleagues and customers using Business SMS on UNIVERGE BLUE CONNECT®
- Send and receive unlimited text messages* across the United States, Canada, and Puerto Rico from your business phone number using your CONNECT applications
- Send text messages to colleague’s mobile number from your desktop or mobile CONNECT application
- Text messages and chat history will automatically sync across UNIVERGE BLUE CONNECT Desktop and Mobile apps
UNIVERGE BLUE® CONNECT you no longer need to be beside your business phone in order to listen and access your business voicemails. With CONNECT, voicemail can be managed and accessed according to user needs. Listen and manage voicemails from the desktop phone, or through the mobile app. Transcribed voicemail messages can be sent via email, or viewed on the mobile app. Additionally, users can receive or forward voicemail as a downloadable email attachment. Features include the following:
- Check voicemail online
- SMS notifications
- Voicemail transcription
- Forward voicemail
- Message waiting indication
- Delete, skip or save messages
- Voicemail to email via WAV file
- Auto-delete of voicemail after 90 days
- Playback control when receiving messages
- Change personal greeting and PIN
Free your organization from fax hardware and supply costs with UNIVERGE BLUE® Connect. UNIVERGE BLUE® CONNECT provides virtual, paper-free fax coordination, allowing you to receive, manage, and send your faxes via the web. This provides a convenient and flexible alternative to traditional fax service by eliminating the need for extra phone lines and conventional fax machines. WEBFAX benefits include:
- Seamless document sharing and fax transmission directly from a browser
- Allows senders to simply dial the web fax number from their fax machine, as they normally would
- Helps ensure faxes get through with never-busy service
- Allows you to view and manage faxes from anywhere, anytime
- Provides PDF of incoming faxes via email Enables you to send faxes through an easy- to-use PC application
If your organization requires a standalone web-faxing solution with additional features such as real-time co-editing, automatic file synchronizing and backup, and more, we invite you to learn more about UNIVERGE BLUE® SHARE.
File Sharing, Collaboration and Security
UNIVERGE BLUE® CONNECT makes it easy for teams to work together, no matter how many miles apart they may be. Every CONNECT user gets 2GB of UNIVERGE BLUE SHARE® file storage included, so colleagues can work seamlessly on projects together, providing access to the most current version of files to allow teammates to co- edit in real-time. Users will be able to access files from desktops, laptops, smartphones, tablets, file servers, and the web, with full control over all functions including file management, users, devices, and sharing activities. For greater ease, users can access file server content from mobile devices without a VPN.
UNIVERGE BLUE CONNECT also helps ensure that those files stay safe on the network. We offer real-time backup of all files, mobile photos, and videos, and point-in- time file restoration for quick recovery from ransomware and other types of data loss. File server synchronization is used to backup and sync files from an existing Windows file server to UNIVERGE BLUE® SHARE, our secure online file backup and storage product.
If your organization requires enhance file sharing capabilities, we invite you to learn more about UNIVERGE BLUE® SHARE, our secure online file sharing and storage product. SHARE enhances traditional file sync and share by adding real-time backup, advanced anti-malware/antivirus and restore capabilities. It integrates with Exchange®, Office 365®, Outlook®, Office® and existing file servers and is backed by NEC’s UNIVERGE BLUE® 24x7x365 phone support and 99.999% uptime SLA.
UNIVERGE BLUE® Integrations
UNIVERGE BLUE® EXTEND is an integrations platform that connects powerful voice, chat, video conferencing, and contact center functionalities into everyday business applications like Google®, Microsoft®, Salesforce® and more – driving higher productivity and increasing customer retention at no heavy cost.
- Increase Employee Productivity: Embed communications into everyday business applications across various teams to streamline business workflow and maximize employee efficiency.
- No heavy IT investment: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.
- Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
UNIVERGE BLUE® API Platform
NEC’s UNIVERGE BLUE EXTEND Application Programming Interface (API) platform allows you to integrate the features of our comprehensive voice, video, contact center, and analytics services into business applications (CRMs, ERPs, Ticketing Systems, etc.). Developers can leverage these API tools to build custom solutions to meet business needs—like creating a better customer experience, improving internal processes, increasing employee productivity, and more.
- Increase Productivity: Improve employee and customer experiences by enabling communication capabilities in everyday business apps
- Better Customer Experience: Access relevant customer data at the right time to deliver a more personalized experience
- Access Critical Data: Add employee calling and communication data to your business reporting tool(s)
UNIVERGE BLUE® ensures a commitment to security by meeting stringent industry standards, such as HIPAA for medical records, CPNI to protect user information, PCI- DSS to protect credit card information and SOC II audit to demonstrate our controls and processes are effective in minimizing risk and exposure to cloud stored data.
Physical Security – Data Center
UNIVERGE BLUE® CONNECT is hosted in geographically dispersed, highly secure and monitored datacenters by top tier certified providers. Each data center is SSAE 16 Type II compliant with verified levels of physical security. Each of NEC world-class datacenters adheres to strict standards in physical security. Each datacenter is closely monitored and guarded 24/7/365 with sophisticated pan/tilt closed-circuit TVs. Secure access is strictly enforced using the latest technology, including electronic man-trap devices between lobby and datacenter, motion sensors and controlled ID keycards. Security guards are stationed at the entrance to each site.
Confidential conversations and shared proprietary presentations remain safe as UNIVERGE BLUE collaborative cloud solutions operate on highly secure cloud platforms backed by AES industry standard encryption.
Voice, Presence & UC offers a flexible, multi-tenant, feature rich, encrypted approach to communicating and collaborating, backed by around the clock customer support and system monitoring.
Customized Recovery Points
Data retention and archiving based on customized recovery points and preset recovery times make use of two highly secure, compliant and energy efficient datacenters to store and protect hosted data and assets.
Two-Factor Authentication for UNIVERGE BLUE Apps
The Desktop and Mobile Apps from UNIVERGE BLUE allow users to use their CONNECT business phone system while working remotely or while on the go. These apps require a login and password and also require 2-factor authentication for access.
Call Center Features
Just a single unpleasant call experience can cause a customer to take their business elsewhere – and worse yet – post details about that experience online. UNIVERGE BLUE CONNECT helps make a direct and lasting impact on customer satisfaction by helping businesses to cut hold times, increasing call effectiveness, and improving your employees’ ability to resolve issues quickly.
Plus, the Call Analytics and Reporting included with CONNECT gives your business the insights to make better staffing and coaching decisions for your employees – using real- time data to track employee and customer engagement activities. These call center features are included free with every UNIVERGE BLUE CONNECT user license.
Immediately answers and routes incoming customer calls to the right group, or to a specific agent.
- Answers and routes calls 24 hours per day, 7 days a week.
- Customized calendars for specialized routing according to business hours, holidays, special events, and more
Supervisor In-Call Assistance
Allows supervisors to monitor, assist or join ongoing calls in order to assist in coaching, and to enhance employee effectiveness as well as the customer experience.
- Monitor to listen to a live call
- Whisper to assist an agent without the customer hearing
- Barge to join a live call as a participant
Tracking & Analytics
Get a clear insight into the calling effectiveness and efficiency of individual employees, as well as the entire organization.
- Agent/Group Activity Reporting
- Historical Reporting and Report Scheduling
- Current Agent and Queue Status
- Real-time Call Statistics Dashboard suitable for both desktop or wallboard