Businesses’ day-to-day communications are enriched with valuable knowledge, IP, and insights. Whether it’s interactions with your customers and prospects, dialogues between your company’s employees, or conversations with 3rd party stakeholders, they hold are substantial business value, and potentially business risks. Archiving allows organizations to better manage, analyse, and govern these interactions.

Archiving automatically collects and preserves electronic communications such as voice calls, chats, SMS, video meetings, and email from your end-user channels and stores these items in a separate, centralized location.

This provides continuous historical access to your communications with intuitive unified search, preview, playback, exporting, and reporting functionality across all channels in a single, secure, and encrypted platform. Data retention durations are configurable based on business needs.

The Benefits of Archiving for Every Business: Find Information When You Need It

Automatically preserve, search and retrieve your critical business communications, so you can easily:

Lower the burden on your operations, compliance and legal teams by enabling fast, powerful search and retrieval:

Automatically Capture and Archive All Your Communication Data:

Add Archiving to Unite and Contact Center