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User Training Resources for Elevate

How To Videos

App and Product Videos

Elevate Desktop App

See how Elevate brings together voice, video, chat, file sharing, contact center, archiving in one seamless desktop experience.

Elevate Desktop App with Call Controller

Learn how the Elevate App enhances your desk phone calling experience.

Elevate Mobile App

Learn how the Elevate mobile app will keep you connected to your team and your customers anywhere, anytime.

Elevate + Contact Center

See how Elevate and Contact Center help users be more productive and create a better customer experience.

Elevate Control Panel

Elevate's web-based control panel lets you easily manage and deploy the Elevate solution through a 'single pane of glass'.

Elevate + Archiving

Elevate Archiving protects your organization by capturing, storing, and providing search across calls, chats, SMS and more.


Elevate Product Demos

Incorporate these interactive demos into your own website. Copy and paste the code below into your website to display it. These are guided demos with text boxes that help your customers learn how use Elevate. There are also video versions of these demos that you can use.

Please Note: The Calling demo is a single, comprehensive demo, but we've created shorter videos from it that cover individual actions/features.

Calling Setup

Learn how to set up calling for computer (softphone) or deskphone (call controller mode).

Presence

Learn how to check a user’s availability.

Placing and Receiving Calls

Learn how to place calls on the dial pad, through your contacts, from a chat, etc.

Demo

Meetings

Learn how to schedule, join, or start a meeting, and use in-meeting features.

Demo

Active Call Actions

Learn how to use call features like “flip”, “park”, and “transfer” for effective call handling.

Chat

Learn how to chat 1:1 or in a group, set favorites, search chats, and text mobile numbers.

Demo

Voicemail and Call History

Learn where to access and manage voicemail, call history, and voicemail settings in the app.

Files

Learn how to securely access, save, share, and collaborate on files and folders using Files.

Demo

AI Call Recap

Learn how to set up and use AI Call Recap to automatically analyze recorded calls and deliver a complete post-call package - transcription, sentiment, topic breakdown, and summary.


Embedded Solutions for Microsoft Teams

These videos demonstrate the user experience for our embedded solutions for Microsoft Teams.

SMS

Leam how to send and receive text messages using the Elevate Teams Embedded App.

Presence

Learn how to check a user's availability in the Elevate tab within Teams.

Placing and Receiving Calls

Learn how to place calls from the Elevate tab within Teams.

Active Call Actions

Learn how to use call features like "flip", "park", and "transfer" for effective call handling within Teams.

Voicemail and Call History

Learn where to access and manage voicemail, call history, and voicemail settings in the Elevate Teams Embedded App.


Device Videos

Device setup videos for our top-selling Elevate devices.

Elevate V64

Elevate X303W

Yealink T33G

Yealink T34W

Yealink T44W

Yealink T53W

Yealink T54W

Yealink T54W

Yealink W56H & W70B Base

Yealink WH62 Mono