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dvsAnalytics Receives 2016 CUSTOMER Contact Center Technology Award

Encore Gamification honored for improving customer service technology and improving the customer experience

DVS Logo

Scottsdale, AZ (September 27, 2016) — dvsAnalytics, Inc. announced today that TMC, a global, integrated media company, has named Encore® Gamification the 2016 Contact Center Technology Award recipient, presented by CUSTOMER Magazine.

"We're thrilled that TMC has recognized the advantages of Encore Gamification. dvsAnalytics' purpose is to continually provide ways for our customers to be increasingly effective," says Kathleen Kelly, CEO at dvsAnalytics. "Automated contests break the mold when it comes to implementing above-and-beyond contact center strategies."

Encore's gamification engine makes it possible for contact center managers to motivate agents by automating the creation and management of performance-based contests and rewards. The time and attention demands of administration used to put contests out of reach for many businesses. Now, they're accessible, effective agent motivators. In addition to making contests part of routine quality management, the leaderboard interface provides agents with ongoing transparency to their performance and rank among their colleagues. Efficiency continues with personalized agent banks where reward points are held and redeemed for prizes, all within the Encore application.

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2014 VoteCincy Campaign

PTS, award recipients in the category of Telephone Equipment & Systems Dealers

We're pleased to inform you that Cincinnati consumers, which includes those residing in the Tri-State area, have chosen Professional Telecommunications Services, Inc. as one of the award recipients for 2014 in the VoteCincy campaign in the category of Telephone Equipment & Systems Dealers.

The organizer of the VoteCinty campaign, is proud to announce the winners, and bring its prestigious program to Cincinnati. Their mission is two-fold:

To assist shoppers in finding top value and superb customer service for their personal, home and business purchases, and to promote local businesses and assist them by leveraging their award recognition in the marketplace.

Award recipients are determined as a result of a three phase process.

  1. Nominations: Consumers are invited to cast their ballot for their favorite businesses based on service, value, professionalism and any other criteria they deem important in their consideration.
  2. Voting Survey: An independent polling firm conducts a yearly open ended local survey. Respondents (business to consumer and business to business) may select a company from the nomination ballot or select another business not on the ballot. The same selection criteria, as in the nomination process, are utilized.
  3. Ethics review: The independent polling firm employs a national business law firm to review all top voted companies to ensure they are in good standing with business regulatory agencies. Businesses revealed to have unresolved issues are decided upon by an independent advisory panel.

dvsAnalytics Receives 2014 CUSTOMER Contact Center Technology Award

Encore™ eCoaching honored for improving customer service technology

dvsAnalytics, Inc. announced today that TMC, a global, integrated media company, has named Encore eCoaching as a 2014 CUSTOMER Contact Center Technology Award winner presented by TMC's CUSTOMER magazine.

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NEC Enterprise Solution Spotlight

Owen Electric Improves Service with NEC End-to-End IP Converged Call Center

Established in 1983, Owen Electric Cooperative has become one of the nation's fastest growing consumer-owned electric distribution cooperatives, serving approximately 151,000 Kentuckians in nine counties on a network of more than 4,400 miles of power lines. In an effort to better serve businesses and consumers throughout the area, the electric cooperative has established four customer service offices including its corporate headquarters in Owenton, KY, in addition to a service center.

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What Our Customers Are Saying

Customers Are Saying

The greatest asset of partnering with PTS is customer service. You run your business in a professional ethical way. I receive personal contact when I call or email PTS. A service ticket is opened within minutes and responded to within 24 hours. The service rep is personable, accurate and follows up with me regarding the outcome of the problem. I can rely on PTS solving my problem great or small without further involvement from me. That is a breath of fresh air! If given to opportunity, I would recommend PTS to anyone who needs to design a telecommunication solution for their company.

— Paula L (Cincinnati, Ohio)

"Professional Telecommunications Services, Inc. has gone above and beyond our expectations, whether it be with integrating a new system, training on a new system, or service and repair. We have found all the staff to be knowledgeable, professional and courteous on every occasion. We wouldn't consider anyone else for our telecommunications needs!"

— Cathy P. (Cincinnati, OH)