Proactive Support Solutions!
An accessible service desk is your best weapon against costly downtime and is often the key to superior products, profitable customer retention and a highly productive enterprise resource structure. However, designing and maintaining a comprehensive service desk program is a complex challenge. Our staff has a proven track record in designing, implementing, managing, and maintaining service desks. By effectively becoming an extension of our client's company, our service desk offering can significantly contribute to the success of almost any company.
Benefits to You
- Remote Monitoring and Management (RMM) services for systems, applications, routers, switches, hubs, and storage devices
- Threshold monitoring and reporting
- Patch assessment, vulnerability scanning, and security reporting
- Proactive management to handle day-to-day maintenance tasks
- 24x7x365 monitoring and support
- Services delivered from an Alliance Accredited Master MSP
- Custom, comprehensive support and service plan with periodic services review
- Seamless support from our team of trained professionals that work as an extension to your internal IT organizations
- Keep business users productive and happy with 24x7 assistance
- Reduce risk of data loss, virus attacks and security breaches
Remote Managed services is our business. Our experience in remote support technology, methodology, process and staffing is unparalleled. The service desk routinely resolves over 85% of issues remotely versus the industry average of 68% — a differential that can translate into huge productivity benefits for you.