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THE IT INSIDER...
Why Slackers Love Tech
You just gave your staff an extra 6-week paid vacation to check in with friends on Facebook, expose your company's valuable trade secrets from smartphones, watch cat videos, send résumés to your competitors and download porn – all on your time, and your dime... That's right: if a full-time employee wastes just ONE measly hour each day, it equals 250 hours burned – 6 weeks of paid time – on non-work-related activities.
Sites like Facebook, Twitter and Instagram are a constant source of distraction to people who feel like they need to keep in touch at all times.
Not only is work time being frittered away, but crucial company secrets slip through the cracks more easily. And sites being visited on your network expose your whole system to malware, hackers and online theft.
So, what are you going to do about it?
Face it – you rely more than ever on mobile technology. And you want to have faith in your team... But how do you know they aren't secretly taking advantage of your good nature when they're online? You don't. The only way to know what's really going on at work is to monitor their on-the-job online activities.
CEO Shocked By What She Found
Since then, she's fired four people for digital infractions. One was a man doing side deals with clients that should have come into the firm. She also fired a woman doing schoolwork on the clock and another employee downloading child porn.
Your rights as an employer to track web and e-mail activities of employees using company computers are well-established. But should you? And if so, how do you do so legally, and without damaging company morale?
Several good things happen when you check your team's online behavior. For one, it can help your company avoid theft, embezzlement or other financial harm. Monitoring can also prevent compliance issues, provide evidence in the event of lawsuits and ensure that your workplace is free from harassment.
Deal With It
If employees feel a distrustful Big Brother is looking over their shoulder, it could hurt performance and morale.
Be careful about inadvertently gathering information about your employees' religion, political views, sexual orientation or medical history. This could expose your firm to discrimination lawsuits. Disciplining an employee for making negative comments about you online could result in trouble with the National Labor Relations Board. Check the Board's guidelines to avoid issues, as there have been several cases recently involving social media.
So how do you monitor without getting into hot water with attorneys and regulators – and avoid hurting your team's morale and performance?
Know the difference between monitoring and surveillance. There's nothing obtrusive about monitoring events on a company's computer system to protect the company's assets and reputation. Surveillance, on the other hand, is tracking an individual's activities, and entails a certain "creepy factor." Engage in focused surveillance only if you have well-founded suspicions and documented agreement with your attorney and top managers.
Set clear policies. Document your corporate policy on Internet and device usage to make rights and responsibilities clear to everyone – and to protect you in the event of a legal challenge.
Inform and gain consent. It's not enough to simply let your employees know you'll be watching them. By being fully transparent and explaining the risks to the business from improper use of digital assets, you'll steer clear of legal issues without putting a damper on morale.
Let Us Help You!
Free Report Download: What Every Small Business Owner Must Know About Protecting And Preserving Their Company's Critical Data And Computer Systems
Client Spotlight: Atmos360, Inc.
Do You Handle, Store or Have Access To Medical Records?
Here Are 7 IT Policies And Procedures You Must Have In Place NOW.
HIPAA and HITECH have been around for quite some time, yet many medical practices – and their vendors, who are ALSO under these laws – are way behind the times when it comes to implementation. And with cyber-thieves getting smarter and more aggressive, it's imperative that you work diligently at becoming HIPAA-compliant today. To that end, here are 7 things you can do to take major strides toward compliance.
As the saying goes, "It takes a village." Staying compliant is not just an IT policy, but a whole approach your organization takes to keeping patient records safe, secure and private.
IF YOU'RE SUBJECT TO HIPAA, or just want to learn more about our HIPAA Risk Assessment, contact JR HAZENFIELD BY CALLING (513) 624-5113 (JR@ptscinti.com) he'll be happy to review these areas with you, free of charge!
Tips and Tricks
This trio of tools can help keep you healthy at work.
Want more rave reviews on the web?
Deliver great value, and your customers will say nice things about your business online. Make it easier for them to do so, and you'll get great reviews. "Google My Business" lets customers leave reviews, but it can be tricky to navigate. Show your customers how to leave a review for your business with a simple e-mail request. Ask for a short and honest review. Provide instructions for both mobile and desktop, and a link to your Google My Business page. Only verified Google My Business pages publish reviews, so don't forget to verify your business with Google. Call us if you need help setting this up – and let your best customers help you attract more like them!
The key to keeping in touch with your best prospects.
In sales, a little follow-up can go a long way. Yet when things get hectic, it's all too easy to let valuable leads slip through the cracks, resulting in lost sales and wasted marketing dollars. That's where picking the right e-mail marketing service can make a big difference in hitting your sales goals. The best services feature a rich set of tools, an easy-to-use interface, great tech support and innovative features like social media integration. Top-rated services like iContact,
GetResponse and Constant Contact
range in price from around $14 to $150 per month – easily recouped
with one or two deals you might
Stressful day at work? This "massage-on-demand app" may be just what you need.
Whether for your whole office, a hardworking team you want to reward or just for yourself, Zeel will send you a licensed massage therapist with as little as one hour's notice. Take your pick from Swedish, deep tissue, prenatal or sports massage. Enter your work, home or hotel address, select a 60-, 75- or 90-minute massage, and the gender preference of your massage therapist. Within hours you could be unwinding in the hands of a real pro. No need to worry about the tip – Zeel takes care of that all in one payment. Prices range from about $100 to $150 – not bad for a healthy bit of stress relief.
Ladies: Time to replace that boyfriend with a robot?
Pepper, a cute, blue-eyed male robot won't cook or clean for you for fear of "disappointing you." However, he'll understand and empathize with you, laugh when you're happy, frown when you're upset, even sing your favorite songs and dance for you. He's curious about humans – the more you interact with him, the more he'll learn about your tastes. According to Aldebaran Robotics, his creator, he's the first robot designed to live with humans. Want to take him home with you? He's found mostly "at work," relating to customers in retail stores – goal "is for Pepper to live with humans. The stores are just the beginning..."
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